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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the first thing you should do is push the Help button, which is visible on each page. A context menu will show up. It comprises elaborate info about all the operations that you can carry out on that particular page. Each context menu shows up on the same page so that you can quickly return to your work.

Video Tutorials

We have a rich variety of tutorial videos demonstrating how to use our web hosting Control Panel. They're shot for those of you who want to see how things are being done instead of only reading articles. In this way, everyone can quickly find their way around our Control Panel by merely watching our step-by-step video tutorials.

F.A.Q.

If you can't find the answer you are looking for, have a peek at our comprehensive FAQ database, which includes questions asked by actual users and provides real solutions. We constantly update our Frequently Asked Questions section with new entries in order to encompass all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't discover the answer you need in the FAQ database either, you can get in touch with our excellent team of client support engineers available 24x7 and ready to help you with any question. Each trouble ticket you submit will be answered within one hour (the average trouble ticket response time is only 20 minutes), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 264584

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com